سياسة الاستبدال والاسترجاع

First: Product Nature All our products are prepared and print requests are customized for each customer, so they are considered made-to-order products and are not subject to return or exchange except in specific cases. Cases where return or exchange is allowed: • If the product arrives damaged or was harmed during shipping. • If the product is completely different from the requested specifications. • If the size or color received is different from what was chosen in the order. In these cases, the customer must contact us within 24–48 hours of receiving the order and include: • A clear picture of the product • A description of the problem Cases not covered by return or exchange: • Slight variation in shades of colors due to different screens. • Errors caused by the customer entering incorrect information (such as name, label, or image). • Products that have been used or opened in a way that affects their resale. Processing time: • The order will be reviewed within 1–3 working days. • If approved: • Reprinting and sending the new product free of charge, or • Refund the amount if reprinting is not possible. Shipping: • If the error is on our side, the store bears the full shipping cost. • If the error is from the customer, the customer bears the shipping and reprinting costs. Important notes: • Preparing and printing the order takes from one to five days depending on workload and the nature of the product. • Reporting within the specified time helps us serve you faster and ensures your rights.